Privacy Policy

1. Introduction

Welcome to Life of Coco. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how E Andoniou & J Zaita (trading as Life of Coco) collects, uses, discloses and manages your personal information.

Our details:

By using our website, making a purchase, or entering our competitions, you agree to the collection and use of your information in accordance with this Privacy Policy.

 

 

2. What Personal Information We Collect

We may collect the following types of personal information:

From website visitors and customers:

  • Name
  • Email address
  • Phone number (optional)
  • Delivery address (for orders)
  • Payment information (processed securely through our payment provider)
  • Order history and purchase preferences
  • Product reviews and ratings (if you choose to leave a review)
  • Live chat messages (if you contact us via our website chat)

From competition/giveaway entrants:

  • Name
  • Email address
  • Instagram handle (if applicable)
  • Any other information you provide when entering

Automatically collected information:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website
  • Referral source (e.g., how you found us)
  • Cookies and similar tracking technologies

 

 

3. How We Collect Your Information

We collect personal information when you:

  • Make a purchase on our website
  • Sign up for our email newsletter or marketing communications
  • Enter a competition, giveaway or promotion
  • Contact us via email, social media, contact forms or live chat
  • Leave a product review
  • Browse our website (through cookies and analytics tools)

 

 

4. Why We Collect Your Information (Purpose)

We collect and use your personal information for the following purposes:

To fulfill orders and provide services:

  • Process and deliver your purchases
  • Send order confirmations and shipping updates
  • Handle returns, exchanges and customer support inquiries

For marketing and communication:

  • Send you promotional emails, newsletters and offers (only if you've opted in)
  • Notify you about new products, sales and events
  • Contact winners of competitions and giveaways

To improve our website and services:

  • Analyze website traffic and user behavior
  • Improve website functionality and user experience
  • Conduct market research and gather customer feedback
  • Display product reviews and ratings

For legal and business purposes:

  • Comply with legal obligations
  • Prevent fraud and protect our business
  • Enforce our Terms and Conditions

 

 

5. How We Use and Disclose Your Information

We will NOT sell your personal information to third parties.

We may share your information with trusted service providers who help us operate our business, including:

Shopify: Our e-commerce platform (for order processing, customer accounts and website hosting)

Omnisend: Our email marketing platform (for sending newsletters and promotional emails)

Google Analytics: For website traffic analysis and performance tracking

Facebook/Meta Pixel: For advertising tracking, retargeting ads and measuring ad performance

Pinterest Tag: For advertising tracking and measuring Pinterest ad performance

Judge.me: Our product reviews platform (for collecting and displaying customer reviews)

Tidio: Our live chat support tool (for customer service conversations)

Afterpay: Our buy now, pay later payment option (for processing Afterpay transactions)

Payment processors: To securely process transactions (we do not store your full credit card details)

Shipping and delivery providers: To fulfill and deliver your orders

These service providers are required to protect your information and only use it for the purposes we specify.

We may also disclose your information if required by law or to protect our legal rights.

 

6. Marketing and Email Communications

If you opt in to receive marketing emails from us (e.g., by signing up for our newsletter or entering a giveaway), we will send you:

  • Promotional offers and discounts
  • New product launches
  • Company news and updates
  • Exclusive content and giveaways

You can unsubscribe at any time by:

  • Clicking the "unsubscribe" link in any marketing email
  • Emailing us at hello@lifeofcoco.com.au with "Unsubscribe" in the subject line

Please note: Even if you unsubscribe from marketing emails, we may still send you transactional emails related to your orders (e.g., order confirmations, shipping updates).

 

 

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and user behavior
  • Deliver targeted advertising through Facebook/Meta and Pinterest
  • Improve website performance and functionality

Types of cookies we use:

  • Essential cookies: Required for the website to function properly (e.g., shopping cart, checkout)
  • Analytics cookies: Help us understand how visitors use our website (e.g., Google Analytics)
  • Advertising cookies: Used for retargeting ads and tracking ad performance (e.g., Facebook Pixel, Pinterest Tag)

You can control or disable cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

 

 

8. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure.

Security measures include:

  • Secure Socket Layer (SSL) encryption for data transmission
  • Secure storage of customer data on trusted platforms (e.g., Shopify)
  • Restricted access to personal information (only authorized personnel)

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

 

 

9. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

For example:

  • Customer order information: Retained for accounting, tax and legal compliance purposes (typically 7 years)
  • Marketing email lists: Retained until you unsubscribe or request deletion
  • Competition entries: Retained for 12 months after the competition ends (for record-keeping and potential re-draws)

 

 

10. Your Rights and Choices

Under Australian privacy law, you have the right to:

Access your information: Request a copy of the personal information we hold about you

Correct your information: Update or correct inaccurate or outdated information

Delete your information: Request deletion of your personal information (subject to legal requirements)

Opt out of marketing: Unsubscribe from marketing emails at any time

Withdraw consent: If you've provided consent for us to use your information, you can withdraw it at any time

To exercise any of these rights, please contact us at hello@lifeofcoco.com.au.

 

 

11. Third-Party Websites and Social Media

Our website and social media pages may contain links to third-party websites (e.g., Instagram, Facebook, supplier websites).

We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

 

 

12. Children's Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If you are under 18, please do not provide any personal information on our website or enter our competitions without parental consent.

 

 

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.

Any changes will be posted on this page with an updated "Last updated" date at the top.

We encourage you to review this Privacy Policy periodically.

 

 

14. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Email: hello@lifeofcoco.com.au
Address: 6 Ambleside Place, Cairnlea VIC 3023

We will respond to your inquiry within a reasonable timeframe.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

 

 

End of Privacy Policy

 

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